Resilience and the Hanoi Hilton A guest services call center agent at a luxury hotel in Tokyo told me how bad she felt when unable to satisfy a guest’s request Read More »
Dramatic Strategic Change Manifesto CEOs often ask me how best to lead dramatic, strategic change knowing full well the kind of concerns, resistance, and doubt that such change can Read More »
Takeaways: A Conversation with Domino’s Pizza Japan CEO Martin Steenks On October 9th, I conducted a conversation with Domino’s Pizza Japan CEO Martin Steenks for the American, Australia New Zealand, and Netherlands Chambers of Commerce Read More »