エンゲージメントサーベイの誤った使い方 Leaders cannot engage people. People must engage themselves. All a leader can do is clear the way. Despite this, I often find overreaching conclusions from もっと読む
レジリエンスとハノイ・ヒルトン A guest services call center agent at a luxury hotel in Tokyo told me how bad she felt when unable to satisfy a guest’s request もっと読む
劇的な戦略的変革において知っておくべきこと CEOs often ask me how best to lead dramatic, strategic change knowing full well the kind of concerns, resistance, and doubt that such change can もっと読む