[:en]Authority Isn’t Empowerment[:ja]権限とエンパワーメントとは同義語ではない[:]
[:en]Empowerment is like breathing. We all recognize its need but we’re rarely aware of it until something is wrong. Passivity in business is the most common symptom of lack of empowerment.
[:en]Empathy Trumps Projection[:ja]投影ではなく共感をすること[:]
[:en]Projection and empathy are not the same thing, but they are often confused. Empathy is the ability to understand how someone is thinking, whereas projection is presuming a person thinks like you. Be careful not to project when it is empathy that you intend.
[:en]Change First, Culture Later[:ja]まず変化に取り組んでから、企業文化を見直すこと[:]
[:en]If you are a leader seeking rapid change in your company, forget about culture. Culture will take care of itself. Focus on new ways of doing things. The genesis of a new culture results from a change in behavior, not the other way around. Change the way people do things. Culture change follows as a […]
[:en]When Risk Aversion is Personal[:ja]個人的な理由からのリスク回避[:]
[:en] There is nothing wrong with risk aversion. It is only aversion to reasonable business risk that is a problem. When a business leader complains of excessive risk aversion in his staff, the underlying concerns are frequently personal.
[:en]No Pain Points, No Problems[:ja]問題を抱えない顧客へのアプローチ[:]
[:en]What if your prospects and clients have no pain points and no problems? Presumption of damage is never a good way to start a relationship with anyone, whether in business or otherwise. Not long ago, I was working with a sales team to help improve their capability to ask questions when meeting with prospects. Without fail, […]
[:en]Change First, Buy-In Later[:ja]まず改革を進めること。同意は後から得れば良い。[:]
[:en]Buy-in is nice to have in theory but in practice no prerequisite to act. The most successful leaders I know do not delay execution only to seek buy-in. Rather, they act first and use successful results in to get buy-in. After all, nothing is more powerfully persuasive in achieving buy-in than experiencing real success.
[:en]No Pain Points, No Problems[:ja]問題を抱えない顧客へのアプローチ[:]
[:en]What if your prospects and clients have no pain points and no problems? Presumption of damage is never a good way to start a relationship with anyone, whether in business or otherwise. Not long ago, I was working with a sales team helping improve their capability to ask questions when meeting with prospects. Without fail, during […]
[:en]Sanguine Leadership[:ja]楽観的リーダーシップ[:]
[:en]The COVID-19 panic that has enveloped Japan and other countries in the world is primarily driven by sensationalism in media reporting giving people around the world a skewed perception of a personal health risk, which in Japan and the U.S. alike, is in reality exceedingly remote. Yet the real health risk is largely illusory. My wife […]
[:en]Fear Misplaced[:ja]見当違いの恐怖心[:]
[:en]Risk and risk perception are rarely equivalent, but if you lead an organization, yours must be one and the same. I write this as worldwide cases of coronavirus surpass 10,000, most of which are in China, and are certain to rise. While a frightening pathogen to be sure, the fears that coronavirus has provoked in […]
[:en]Conversation with Cartier Japan CEO Veronica Prat Van Thiel[:ja]カルティエ ジャパン社長ヴェロニカ・プラット・ヴァン・ティール氏へのインタビュー[:]
[:en]On December 12th, I conducted an onstage conversation with Cartier Japan CEO Veronica Prat Van Thiel at the Roppongi Hills Club in Tokyo co-hosted by the American and French chambers of commerce in Japan. We had a full house, and lots of great questions from the audience. This was an off-the-record event. Below are my […]
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