[:en]The Three Freedoms of Engagement[:ja]取り組みを促す3つの自由[:]

[:en]I don’t need to rely on the stock recommendations from prepackaged employee engagement surveys to gauge and improve a staff’s emotional commitment to the business, and neither do you. All I need to do is to gauge the degree of the three freedoms of employee engagement listed below, and that will tell me what I need to know.

[:en]Who’s Eating Your Lunch?[:ja]この瞬間にもシェアを奪い取られてはいないか[:]

[:en] I can often sell my clients’ businesses better than they can sell themselves. Some have little sense of the magnitude of strategic value they are capable of providing their customers, whereas others have sales staff who rarely communicate such value, much less understand it. As a result, they undercharge their customers or otherwise find themselves merely pushing product to low-level buyers.

[:en]Identify Cause. Never Presume. [:ja]大切なのは原因を突き止めること。仮定はすべからず。[:]

[:en] The CEO of a well-known US company in Japan contacted me recently to ask whether I thought flatter organizational structures are better than more hierarchical ones. He learned that vital information from the ranks was not getting to him fast enough and thought that a flatter structure might resolve the problem. He was, in fact, asking the wrong question, because his question presumes cause is organizational structure, whereas it might not be.

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