[:en]Culture Change Manifesto[:ja]企業改革宣言[:]
[:en]I define culture as norms of behaviors based on shared beliefs. When a leader says he or she wants to change the culture of his or her company, the ultimate goal is always to change norms of behaviors. If I want to understand the culture of a company, all I need to do is observe which behaviors are encouraged and rewarded, which are discouraged and penalized, and which are the behaviors to which people are indifferent. I can understand the beliefs that drive those behaviors by asking questions.
[:en]No More New Strategy Tools[:ja]戦略ツールなどいらない[:]
[:en]In photography, new cameras do not make for better art, just as in strategy, new tools do not make for better business results.
[:en]The Ethics of Symbolism[:ja]象徴主義の倫理[:]
[:en]There is nothing inherently wrong with symbolism. It is only symbolism that masquerades inaction that is unethical and destructive.
[:en]Ideology is No Ersatz for Strategy[:ja]イデオロギーは戦略の代わりになり得るものではない[:]
[:en] A friend of mine recently observed that Japanese Prime Minister Shinzo Abe’s strategy to deter a Chinese seizure of the disputed Senkaku Islands makes no sense.
[:en]No Path to Excellence in Market Price[:ja]市場価格にこだわらないこと[:]
[:en] Saving pennies should never justify forgoing dollars of income. The most successful business people I know never consider cost, and only consider ROI, particularly when hiring people and engaging services. There is no path to excellence through paying market price. A consistent ROI focus results in rapid growth and success.
[:en]The Anatomy of Misogyny[:ja]女性差別を分析すると[:]
[:en]The other week, Tokyo Medical University was revealed to have been deliberately boosting entrance test scores of male students to give them an advantage and to limit the number of female students since 2006. The motivation? Women shorten or halt their careers after becoming mothers, exacerbating staff shortage problems at hospitals. There is no real evidence for this, but whatever. Misogyny, like all other forms of hate, is always rationalized as being in some arbitrary best interest of the greater common good.
[:en]Conversation with IHG/ANA Hotels CEO Hans Heijligers[:ja]IHG・ANAホテルズCEOハンス・ハイリガーズ氏から学んだこと[:]
[:en]On June 25th, I conducted an on-stage conversation with IHG/ANA Hotels Group Japan CEO, Hans Heijligers for both the American and French Chambers of Commerce at the Tokyo American Club. Here are my takeaways from that conversation.
[:en]Change Discipline, Not Management[:]
[:en]The currency of discipline is choice, and that choice is yours to make. Change management is ostensibly a practice to help people in an organization make a transition as a result of a disruptive organization change. However, disruption need not be disruptive if disruption is part of your discipline.
[:en]The Seller is God[:ja]売り手は神である[:]
[:en]When a salesperson tells me, “The way to make a customer happy is to treat them as God!” usually he or she means acquiescing to and fulfilling every demand and whim. Nothing could be further from the truth. No, the customer is not God, nor does the customer ever really want to be. Rather, it is the salesperson that can be a god to the customer if he or she does things right.
[:en]Make Room For The Atheists[:ja]無神論者のための居場所も必要[:]
[:en] I despise the so-called evangelism that tends to accompany strategic change, particularly when the objective is to persuade people that the strategic direction that the business leaders have chosen is the righteous one to the exclusion of all others.
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