[:en]Conversation with IHG/ANA Hotels CEO Hans Heijligers[:ja]IHG・ANAホテルズCEOハンス・ハイリガーズ氏から学んだこと[:]
[:en]On June 25th, I conducted an on-stage conversation with IHG/ANA Hotels Group Japan CEO, Hans Heijligers for both the American and French Chambers of Commerce at the Tokyo American Club. Here are my takeaways from that conversation.
[:en]Change Discipline, Not Management[:]
[:en]The currency of discipline is choice, and that choice is yours to make. Change management is ostensibly a practice to help people in an organization make a transition as a result of a disruptive organization change. However, disruption need not be disruptive if disruption is part of your discipline.
[:en]The Seller is God[:ja]売り手は神である[:]
[:en]When a salesperson tells me, “The way to make a customer happy is to treat them as God!” usually he or she means acquiescing to and fulfilling every demand and whim. Nothing could be further from the truth. No, the customer is not God, nor does the customer ever really want to be. Rather, it is the salesperson that can be a god to the customer if he or she does things right.
[:en]Make Room For The Atheists[:ja]無神論者のための居場所も必要[:]
[:en] I despise the so-called evangelism that tends to accompany strategic change, particularly when the objective is to persuade people that the strategic direction that the business leaders have chosen is the righteous one to the exclusion of all others.
Labor Shortage is Never a Problem 労働力が不足していてもビジネスを成長させる方法
There are two ways to grow your business. You can do the same thing, only more of it. Or you can increase the value of what you do. At the time that I write this, Japan has an unemployment rate of less than three percent, so the latter is, for many businesses, the best viable option.
[:en]Unconscious Hypocrisy[:ja]悪例となる態度を無意識に示してはいないか[:]
[:en]Most hypocrisy is committed unconsciously, and only with the best intentions by otherwise intelligent and capable leaders. A leader creates a corporate culture through his or her behavior, whether consciously or not. That is why unconscious hypocrisy can be such an insidious problem to resolve for those in leadership.
[:en]Conversation with Visa Japan Country Manager Seiji Yasubuchi[:ja]ビザ・ジャパンのカントリーマネージャー、安渕聖司氏から学んだこと[:]
[:en]On April 3rd, I conducted an onstage conversation with Visa Japan Country Manager, Seiji Yasubuchi, at the Tokyo American Club for the American and French Chambers of Commerce in Japan. We had a full house! Here are my takeaways from my discussion with Seiji.
[:en]The World is Given, But The Frame is Yours[:ja]この世界をどう切り取るかは、あなた次第[:]
[:en]The world is given, but in photography, you frame the world as you want it. The photograph is your own. The leader of a business does much the same. You take the world as you want it. The frame is of your own choosing.
[:en]Who’s Eating Your Lunch?[:ja]この瞬間にもシェアを奪い取られてはいないか[:]
[:en] I can often sell my clients’ businesses better than they can sell themselves. Some have little sense of the magnitude of strategic value they are capable of providing their customers, whereas others have sales staff who rarely communicate such value, much less understand it. As a result, they undercharge their customers or otherwise find themselves merely pushing product to low-level buyers.
[:en]Ignore The Competition[:ja]競争相手は無視すること[:]
[:en]Focusing on what the competition is doing in considering your own strategy tacitly enables your competitors to force you to compete on their terms. For breakthrough strategy, forget about the competition.
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