KPIの暴政

The Growth Zone

KPIの暴政

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<blockquote class="wp-embedded-content" data-secret="wIpgXlnc3r"><a href="https://stevenbleistein.net/ja/podcast/the-tyranny-of-kpis/">The Tyranny of KPIs</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://stevenbleistein.net/ja/podcast/the-tyranny-of-kpis/embed/#?secret=wIpgXlnc3r" width="500" height="350" title="&#8220;&lt;trp-post-container data-trp-post-id=&#039;5832&#039;&gt;The Tyranny of KPIs&lt;/trp-post-container&gt;&#8221; &#8212; Steven Bleistein" data-secret="wIpgXlnc3r" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://stevenbleistein.net/wp-includes/js/wp-embed.min.js </script>

A sales team had inventory. A customer wanted to buy it. The company needed the revenue. The salespeople said no. Not because they couldn’t sell. Not because the product wasn’t available. They refused to sell because the transaction would have made their sales forecast look inaccurate — and they were being evaluated on forecast accuracy. So they turned away a willing customer, with cash in hand, to protect a KPI. When the company’s president found out, he was livid. He killed the KPI entirely — in direct defiance of his global headquarters. And he was right to do it…