本当に優秀な社員は人間関係を築く
できる社員というのは顧客への対応をしっかり行います。その中でも特に素晴らしい社員となると、人間関係を築くためのやり方を創り出します。優れた顧客サービスが当たり前とされているこの世の中で大切になってくるのは、顧客との人間関係なのです。
[:en]Find the most disloyal people possible, and to hire as many of them as you can[:ja]何故できるだけ会社に忠実でない社員を多く雇うべきか[:]
[:en] Your best employees are the ones who are confident they can always get good work elsewhere whenever they want and have no qualms doing so. They stay with your company because they want to stay and are among the most committed. Employees who are sticking with your company because they are afraid to leave even though they dislike their jobs will be with you forever, perform the minimum necessary, but never become your stars. The irony is that the most committed of your employees are among the most disloyal. It’s those who swear allegiance that you need to worry about.
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English