{"id":5730,"date":"2026-08-04T05:00:18","date_gmt":"2026-08-03T20:00:18","guid":{"rendered":"https:\/\/stevenbleistein.net\/?p=5730"},"modified":"2026-07-18T18:31:31","modified_gmt":"2026-07-18T09:31:31","slug":"defy-the-head-office-deliver-customers-bad-news-and-survive","status":"publish","type":"post","link":"https:\/\/stevenbleistein.net\/ja\/2026\/08\/defy-the-head-office-deliver-customers-bad-news-and-survive\/","title":{"rendered":"\u672c\u793e\u306e\u6307\u793a\u306b\u80cc\u304d\u3001\u9867\u5ba2\u306b\u60aa\u3044\u30cb\u30e5\u30fc\u30b9\u3092\u4f1d\u3048\u3001\u305d\u308c\u3067\u3082\u751f\u304d\u6b8b\u308b"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5730\" class=\"elementor elementor-5730\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4db9a0db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4db9a0db\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c228b2f\" data-id=\"6c228b2f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a08fc1e elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6a08fc1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/stevenbleistein.net\/ja\/podcast\/defy-the-head-office-deliver-customers-bad-news-and-survive\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"&gt;&gt; Click here to listen to this episode\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-podcast\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/stevenbleistein.net\/ja\/podcast\/defy-the-head-office-deliver-customers-bad-news-and-survive\/\" >\n\t\t\t\t\t\t\t&gt;&gt; Click here to listen to this episode\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPrefer to listen to the podcast version of this article? Click above to listen in on my Growth Zone podcast.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ce73d38 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ce73d38\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-109fa733\" data-id=\"109fa733\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a8bd796 elementor-widget elementor-widget-text-editor\" data-id=\"6a8bd796\" 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class=\"elementor-section elementor-top-section elementor-element elementor-element-61777bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61777bc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-538cfd56\" data-id=\"538cfd56\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dfabba2 elementor-widget elementor-widget-image\" data-id=\"dfabba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/stevenbleistein.net\/ja\/books\/#dauntlessleadership\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"888\" height=\"1200\" src=\"https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/04\/dauntless-leadership.png\" class=\"attachment-full size-full wp-image-4765\" alt=\"\" srcset=\"https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/04\/dauntless-leadership.png 888w, https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/04\/dauntless-leadership-222x300.png 222w, https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/04\/dauntless-leadership-758x1024.png 758w, https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/04\/dauntless-leadership-768x1038.png 768w, https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/04\/dauntless-leadership-9x12.png 9w\" sizes=\"(max-width: 888px) 100vw, 888px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70be0d51 elementor-widget elementor-widget-text-editor\" data-id=\"70be0d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Steve&#8217;s New Book: Dauntless Leadership<\/b><\/p><p><a href=\"https:\/\/stevenbleistein.net\/ja\/books\/#dauntlessleadership\">https:\/\/stevenbleistein.net\/books\/#dauntlessleadership<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>&gt;&gt; Click here to listen to this episode Prefer to listen to the podcast version of this article? Click above to listen in on my Growth Zone podcast. A technology company CEO I know recently told me a story I haven&#8217;t been able to stop thinking about. His company was facing a crisis. Supply chain constraints \u2014 driven in large part by the AI-fueled explosion in chip demand \u2014 had caused component prices to triple. In some cases, product simply wasn&#8217;t available at any price. The problem was that his company had signed contracts with customers. Fixed prices. Delivery timelines. Penalty clauses for non-delivery. And now the entire basis of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5741,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","episode_type":"audio","audio_file":"","transcript_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":""},"categories":[8,507,5],"tags":[36,79,508,42,27,379],"series":[],"class_list":["post-5730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","category-organizational-change","category-strategy-formulation","tag-ceo","tag-corporate-culture","tag-dauntless-leadership","tag-leadership","tag-steven-bleistein","tag-values"],"episode_featured_image":"https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/08\/head-office.jpg","episode_player_image":"https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/04\/Podcast-Cover-copy-scaled.jpg","download_link":"","player_link":"","audio_player":false,"episode_data":{"playerMode":"dark","subscribeUrls":{"apple_podcasts":{"key":"apple_podcasts","url":"","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"stitcher":{"key":"stitcher","url":"","label":"Stitcher","class":"stitcher","icon":"stitcher.png"},"google_podcasts":{"key":"google_podcasts","url":"","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"spotify":{"key":"spotify","url":"","label":"Spotify","class":"spotify","icon":"spotify.png"}},"rssFeedUrl":"https:\/\/stevenbleistein.net\/ja\/feed\/podcast\/the-growth-zone","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"LoWaQuyENw\"><a href=\"https:\/\/stevenbleistein.net\/ja\/2026\/08\/defy-the-head-office-deliver-customers-bad-news-and-survive\/\">Defy the Head Office, Deliver Customers Bad News, and Survive<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/stevenbleistein.net\/ja\/2026\/08\/defy-the-head-office-deliver-customers-bad-news-and-survive\/embed\/#?secret=LoWaQuyENw\" width=\"500\" height=\"350\" title=\"&#8220;Defy the Head Office, Deliver Customers Bad News, and Survive&#8221; &#8212; Steven Bleistein\" data-secret=\"LoWaQuyENw\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! 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