{"id":5636,"date":"2026-08-03T05:00:18","date_gmt":"2026-08-02T20:00:18","guid":{"rendered":"https:\/\/stevenbleistein.net\/?post_type=podcast&#038;p=5636"},"modified":"2026-07-18T18:20:57","modified_gmt":"2026-07-18T09:20:57","slug":"defy-the-head-office-deliver-customers-bad-news-and-survive","status":"publish","type":"podcast","link":"https:\/\/stevenbleistein.net\/ja\/podcast\/defy-the-head-office-deliver-customers-bad-news-and-survive\/","title":{"rendered":"\u672c\u793e\u306e\u6307\u793a\u306b\u80cc\u304d\u3001\u9867\u5ba2\u306b\u60aa\u3044\u30cb\u30e5\u30fc\u30b9\u3092\u4f1d\u3048\u3001\u305d\u308c\u3067\u3082\u751f\u304d\u6b8b\u308b"},"content":{"rendered":"<p class=\"font-claude-response-body break-words whitespace-normal\">\u3042\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u306eCEO\u304b\u3089\u3001\u6700\u8fd1\u3053\u3093\u306a\u8a71\u3092\u805e\u3044\u305f\u3002\u982d\u304b\u3089\u96e2\u308c\u306a\u3044\u8a71\u3060\u3002<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">His company was facing a crisis. Supply chain constraints \u2014 driven in large part by the AI-fueled explosion in chip demand \u2014 had caused component prices to triple. In some cases, product simply wasn&#8217;t available at any price.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">The problem was that his company had signed contracts with customers. Fixed prices. Delivery timelines. Penalty clauses for non-delivery. And now the entire basis of those contracts had been invalidated by the market.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">\u672c\u793e\u304b\u3089\u6307\u793a\u304c\u4e0b\u3063\u305f\u3002\u9867\u5ba2\u306e\u3082\u3068\u3078\u884c\u304d\u3001\u5024\u4e0a\u3052\u3092\u5f37\u884c\u305b\u3088\u3002\u5951\u7d04\u66f8\u306f\u5951\u7d04\u66f8\u3067\u3042\u308b\u3002\u3057\u304b\u3057\u30d3\u30b8\u30cd\u30b9\u306f\u5229\u76ca\u3092\u5b88\u3089\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">He spent a Friday running his entire team through role-played negotiation scenarios. Confrontational. Uncomfortable. Preparing for the worst. He went home that weekend and felt sick about it. Not because it was hard. Because it was wrong.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">Leadership is often the loneliest job in the world&#8230;<\/p>","protected":false},"excerpt":{"rendered":"<p>A technology company CEO I know recently told me a story I haven&#8217;t been able to stop thinking about. His company was facing a crisis. Supply chain constraints \u2014 driven in large part by the AI-fueled explosion in chip demand \u2014 had caused component prices to triple. In some cases, product simply wasn&#8217;t available at any price. The problem was that his company had signed contracts with customers. Fixed prices. Delivery timelines. Penalty clauses for non-delivery. And now the entire basis of those contracts had been invalidated by the market. Head office issued its missive: go to your customers and force through price increases. The contracts say what they say, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5163,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_import_markdown_pro_load_document_selector":0,"_import_markdown_pro_submit_text_textarea":"","episode_type":"audio","audio_file":"https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/06\/ElevenLabs_Defy_the_Head_Office_Deliver_Customers_Bad_News_and_Survive.mp3","transcript_file":"https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/06\/MConverter.eu_Defy-the-Head-Office-Deliver-Customers-Bad-News-and-Survive.txt","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"00:05:30","filesize":"7.55M","filesize_raw":"7917726","date_recorded":"2026-06-13 15:45:48","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":""},"tags":[],"series":[446],"class_list":["post-5636","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","series-the-growth-zone"],"episode_featured_image":"https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/05\/growthzone-600x600-1.webp","episode_player_image":"https:\/\/stevenbleistein.net\/wp-content\/uploads\/2026\/04\/Podcast-Cover-copy-scaled.jpg","download_link":"https:\/\/stevenbleistein.net\/podcast-download\/5636\/defy-the-head-office-deliver-customers-bad-news-and-survive","player_link":"https:\/\/stevenbleistein.net\/podcast-player\/5636\/defy-the-head-office-deliver-customers-bad-news-and-survive","audio_player":null,"episode_data":{"playerMode":"dark","subscribeUrls":{"apple_podcasts":{"key":"apple_podcasts","url":"","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"stitcher":{"key":"stitcher","url":"","label":"Stitcher","class":"stitcher","icon":"stitcher.png"},"google_podcasts":{"key":"google_podcasts","url":"","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"spotify":{"key":"spotify","url":"","label":"Spotify","class":"spotify","icon":"spotify.png"}},"rssFeedUrl":"https:\/\/stevenbleistein.net\/ja\/feed\/podcast\/the-growth-zone","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"itdjr6BYOp\"><a href=\"https:\/\/stevenbleistein.net\/ja\/podcast\/defy-the-head-office-deliver-customers-bad-news-and-survive\/\">Defy the Head Office, Deliver Customers Bad News, and Survive<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/stevenbleistein.net\/ja\/podcast\/defy-the-head-office-deliver-customers-bad-news-and-survive\/embed\/#?secret=itdjr6BYOp\" width=\"500\" height=\"350\" title=\"&#8220;Defy the Head Office, Deliver Customers Bad News, and Survive&#8221; &#8212; Steven Bleistein\" data-secret=\"itdjr6BYOp\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/stevenbleistein.net\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Defy the Head Office, Deliver Customers Bad News, and Survive - Steven Bleistein<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stevenbleistein.net\/ja\/podcast\/defy-the-head-office-deliver-customers-bad-news-and-survive\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Defy the Head Office, Deliver Customers Bad News, and Survive - Steven Bleistein\" \/>\n<meta property=\"og:description\" content=\"A technology company CEO I know recently told me a story I haven&#8217;t been able to stop thinking about. 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